Step 1: Pull together the basics
Open your Temu order and note the number, the date and the current status. Take a screenshot. If an item is the problem, take photos. The checklist on the Temu support page keeps track for you.
Step 2: Ring us
Call 1-888-891-4022 at any hour. A person answers. Prefer a call back? Use the form on the contact page.
Step 3: Talk it through
Describe what happened. We will ask a few questions and then set out your options, from the gentlest to the last resort.
Step 4: Write the request together
We help you word a short, factual request and decide which evidence supports it.
Step 5: Send it yourself
You submit it to Temu from your own account. If a screen looks different from what we described, or the situation changes, ring again.
What we will not do
- Ask for a password or code.
- Present ourselves as Temu.
- Promise a refund.