Tracking lines are written for carriers, not shoppers. A little translation goes a long way.
Common phrases
- Received at facility. A sorting or border site scanned your parcel.
- Departed facility. It left that site on its way to the next.
- Handed over to carrier. Responsibility passed to a different courier, often a local one.
- Arrived at delivery depot. It is in your area and will be scheduled.
- Delivery attempted. A courier tried and could not complete it.
How to use this
Match the newest line with the delivery window on your order page. If the phrase and the date agree, the parcel is probably on track. If the last line is old, the window has passed and nothing has changed, raise it with the seller and include a screenshot of the full history.
Independent guidance. Help By DigiSupportive is not Temu. This article is general information, and we cannot make decisions about your orders.